Privacy Policy

Please note: this policy applies only to consumers downloading the app from the app stores. If you are using the app in a professional role as part of one of the associated programmes (e.g. Mobilise-D), the policy may be regulated by the specific programme. You are required to refer to the programme documentation.

Information we collect

In order to provide you with our services, we will be collecting the following information: All the data is collected anonymously. We do not collect personal identifiable information.

The Information that you provide and we collect will be held in accordance with the Data Protection Act 2018 and the EU General Data Protection Regulations (GDPR). Your personal data will be collected and processed for the purpose of modelling..

How We Use Your Information

Apart from the services offered to you to inform on your personal mobility, we will collate the data to form part of one or more scientific publications and studies which will inform research and policies related to health and wellbeing, computer science, city management, traffic management, defence and other related fields. Individuals personal data will not be identified or released in any report, publication or project output of any kind.

The data collected will be retained for the project purposes of scientific analysis. This data may be used in part to undertake scientific analysis which can result in informing public policy, practices, new technology and methodologies as well as supporting the development of new products and services.

How Information Is Shared

The data will be accessed and analysed by researchers at The University of Sheffield and or other research institutions with a strict ethical code working with The University of Sheffield on specific programmes. We may use some companies or organisations to support us in the management of the data infrastructure. These companies or organisations will access the data for the sole purpose of maintaining the infrastructure and will not be allowed to use the data for any other reasons.

No personal data will be released in any form outside the University of Sheffield. Any external researcher accessing the data will have to do so from inside our firewall/premises and will not be allowed to export any data.

Data Retention

Data held on your phone is deleted when the app is uninstalled. Data held on our server are deleted on explicit request from the user, using the feedback menu of the app. If this is not requested, data will be kept for a maximum period of 20 years. This time period is required because we aim to model mobility phenomena over very long term and hence your data remain useful in the long term.

Your Rights To Delete Your Personal Data

If at any time you want to leave the programme and your data to be removed, you can do this from within the app, under "Menu" > "Help" > "Contact Us" and filling the form specifying that you want your data to be removed from our servers. Please note: we will only be able to delete your data if you contact us from within the app, as this will provide us with your unique id which is necessary to identify your data in our databases. If you do not use the app to contact us or if you uninstall the app, we will NOT be able to identify your data and hence we will be unable to delete it. Note that if you uninstall the app and then reinstall it, the unique user Id will be different, so we will only be able to identify the data the app has collected after the last installation.

Data Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. As a reason of security, data is only transmitted from the phone to our servers and never back. Moreover, we use Transport Layer Security ("TLS") to encrypt the data. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact us via the Help menu.

European Privacy Disclosure

If you live in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, please review these additional privacy disclosures under the European Union’s General Data Protection Regulation (GDPR).

Data Controller: is The University of Sheffield, Firth Court, Western Bank, S10 2NT Sheffield, United Kingdom.

Health data: we do not ask for any health data, unless you participate in a specific programme. In that case, see the disclosure of the specific programme.

Basis for processing: For personal data subject to the GDPR, our legal basis is consent and public utility.

How to exercise your legal rights: Please see our Terms and Conditions and Sections on your rights above. If you want to access or remove your data, please contact us via the app via "Menu" > "Help" > "Contact us" for any requests. Please note: as we keep your data in an anonymous format, we will only be able to identify your data if you contact us from within the app, as this will provide us with your unique id which is necessary to identify your data in our databases. If you do not use the app to contact us or if you uninstall the app, we will NOT be able to identify your data and hence we will be unable to access it or delete it. Note that if you uninstall the app and then reinstall it, the unique user Id will be different, so we will only be able to identify the data the app has collected after the last installation. .

Contact for further information

Please use the app feedback tool. Otherwise use the email address listed on the Google Play/Apple iTunes pages.